Frequently Asked Questions
Welcome to our FAQs page, where we address the most common questions about our company, products, and services. Explore below to find answers to queries regarding installation, materials, warranties, and more.
If you can’t find what you’re looking for, feel free to get in touch by email on info@barnetwindowcompany.co.uk or on 020 8449 4747.
Company FAQs
We were established in 1987 by John Rose, who is still Managing Director.
Our showroom is in Barnet, and our head office is in Welwyn Garden City.
We cover most areas of North, North West & North East London, Hertfordshire, and then into Bucks, Essex, Beds, Cambs.
The company is owned and run by John Rose and family – his son Tommy, his daughters Abby & Kristina and his son-in-law Paul.
We employ 15 people across our showroom, head office and installations team.
All of our installations are guaranteed for 12 years. This includes all parts and labour.
FENSA is a government-authorised scheme that monitors building regulation compliance for replacement windows and doors. We are certified by FENSA and will register your installation with them on your behalf.
We are a Which? Trusted Trader and hold the BSI Kitemark accreditation for Window Installations. We are also GGF (Glass and Glazing Federation) members.
Showroom FAQs
Yes, our showroom is based in Barnet and showcases our wide range of windows, doors and awnings.
Our showroom is open Monday-Friday (9-5) and Saturday (9-2). We are open by appointment only to ensure that a qualified specialist is on hand to help you with your project.
There is a forecourt in front of the showroom where you are welcome to park. Otherwise, the local area is residential, with no parking restrictions.
A full list of the products available to view in our showroom can be found here.
Yes, why not!
Product FAQs
Yes, we offer a wide range of entrance, single, French, bi-folding and sliding doors in UPVC, composite and aluminium.
No, we don’t manufacture any of our products, but have longstanding relationships with a range of independent specialist suppliers throughout the country and beyond.
We have established relationships with some of the most well renowned window and door suppliers in the UK. These include Masterframe, John Fredericks, Solidor, Granada and Weinor.
No, we don’t. Although we do specialise in Timber Alternative. Traditionally designed products that replicate the look and feel of original period timber windows and doors, without the maintenance.
Yes, we offer a wide range of aluminium windows and doors.
No, we don’t.
Yes, we can offer triple glazing on most of our casement windows and doors.
Yes, we offer a full range of secondary glazing that can be tailored to suit your needs, whether thermal, acoustic, or both.
No, our service always includes supply and installation. This way we can fully certify our work and offer our 12 year guarantee.
Yes, we offer a range of UPVC and Timber Alternative sash windows to suit your tastes and budget.
Quote FAQs
No, we don’t.
No, we don’t offer a price matching service. Every quote will be as competitive as possible taking into consideration the quality of our products and service.
Our initial quoted price will always be the very best we can offer based on the specification provided. If you’re looking to reduce cost, then this may be possible by amending the product chosen or the specification/design. We will always look to provide you with a solution that suits your tastes and budget.
Our quotes are valid for 30 days.
Yes, we ask for a 25% deposit to place an order. This payment will be backed by our deposit guarantee.
Our payment structure is 25% deposit, 65% stage payment (due 7 days before installation) and 10% final payment due on completion.
Yes, all deposit payments are backed by an IBG (insurance backed guarantee).
We accept credit cards for deposit payments, but stage and final payments must be made by either debit card or bank transfer.
No, we don’t.
Please just get in touch. You can email us through our website, directly on info@barnetwindowcompany.co.uk or by calling on 020 8449 4747 and selecting option 1 for our sales team. Tommy, Hugo and Paul will be here and happy to help.
We will certainly try. Please send as much information as you can including photos of the windows and doors in question, and we will do whatever we can do to be as accurate as possible.
One of our sales team will be delighted to visit you to take a close look at your project and to discuss your requirements in detail. After that initial consultation (which typically takes around 20-40 minutes) we will prepare a comprehensive proposal typically within 48 hours. This can be followed up with further meetings either at your home or in our showroom to discuss further.
This can vary depending on your project requirements and location, and of course how busy we are, but typically within 2-3 days of your enquiry.
Installation FAQs
This can vary depending on the product being used and the size of the project. It can be as quick as 3-4 weeks or longer, up to around 12-14 weeks. We will always do what we can to fit in with your requirements, but our products are bespoke and made to order.
We will look to fit in with you to arrange a day(s) that suit your requirements. We would never confirm an installation date without your agreement.
Installations can vary from just a few hours to a week or two for much larger projects. Our expert advisor will be able to answer this during your initial consultation.
Yes, we will. These will be disposed of or recycled depending on the material concerned.
Yes, we do, inside and out. Please note that we don’t carry out any decoration.
Possibly. It’s obviously very important we ensure that our staff are safe and that your project is carried out properly. Our expert advisor will be able to answer this during your initial consultation.
Our professional and highly skilled teams have years of experience so that we can ensure your installation is carried out to the very highest standards.
General FAQs
We certainly can! Our expert advisors will be able to advise you on what your obligations are based on your location, the type of property you live in, and the requirements of your conservation area. Many of our traditional timber alternative range products are suitable to use in conservation areas.
Probably not, but maybe. Most properties do not require planning permission to replace windows and doors. However, the following situations may require you to apply for planning:-
- Listed buildings.
- Conservation areas where an Article 4 Direction has been applied. This removes your permitted development rights and is used by local authorities to maintain the traditional appearance and character of an area.
- Flats – again, flats don’t have permitted development rights so planning can be required if you’re not replacing on a like-for-like basis – it’s always best to check with your local authority to find out what’s required for your property. Also note that for most leasehold flats you should check the details of your lease to see if there are any covenants specific to replacement windows and getting in touch with your management company and/or freeholder is also advisable.
Almost certainly not, unless you’re looking for secondary glazing, which can often be a simple and effective solution in Listed Buildings.
Strictly speaking flats do not have permitted development rights, so planning permission should be required to replace windows. Often local authorities will not explicitly require this if you are replacing on a like-for-like basis, but we would always recommend speaking to your local authority to clarify what their requirements are. If your flat is in a Listed Building or an Article 4 conservation area you will definitely need planning permission to replace them.
Also note that for most leasehold flats you should check the details of your lease to see if there are any covenants specific to replacement windows and getting in touch with your management company and/or freeholder is also advisable.
We don’t offer a repair or glazing service, but can highly recommend Enfield Window Repair.
Due to the bespoke and specialist nature of many of our products these can attract longer wait times for manufacture than more standardised products. We will also only use top quality, experienced installers for our installations, never casual or under skilled labour, meaning that during busy times our installation turnaround times may extend beyond that of companies who will happily do so.
If time is an important part of your project please do speak to us about it, we’ll always do what we can to help fit in with your plans.